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Ordering Info

 
Note: We ship chocolates and heat sensitive items year round. If temperatures are over 72 degrees, frozen gel packs are available. The cost of $8.00 per box will be added to your invoice. Please refer to our Warm Weather Chocolate Policy.

Warm Weather Chocolate Policy
During the warm weather season (normally May through September) if shipping chocolates, we require that you purchase frozen gel packs. If your shipping point is 3+ days, your chocolate must ship 2nd Day Air or Faster. We will only be shipping chocolates Monday through Wednesday.


What is a gel pack and why is it important?
Gel packs keep your items cool during transit. These frozen gel packs are guaranteed to keep your package cool for up to 48 hours. The cost of $8.00 per box will be added to your invoice. Shipments that take more than 2 day must be shipped Second Day Air.


Why 2nd Day Air or Faster?
Gel packs are guaranteed to maintain a cool temperature for up to 48 hours. Ground service from our warehouse in Chicago to many cities is 3 or more days. We cannot guarantee that the gel pack will last that long.


Why do we only ship chocolates on Monday, Tuesday and Wednesday?
To avoid having chocolates sit in the UPS hubs during the weekend we limit our shipping days to Monday through Wednesday for chocolates. Finally, you must be available to receive your package(s) when delivery is anticipated. We will not replace melted chocolate if you were not available to receive shipment.


Order Processing
In-stock merchandise is usually shipped within 24 hours of receipt of your order. Please allow an additional 1 to 5 working days for delivery depending on your shipping zone. Shipments originate from Chicago.


Free Shipping Calculator
Click on the link below to use our free shipping calculator:

free freight calculator


Shipping Procedures
Merchandise is shipped via UPS or truck within the Continental United States. Freight is FOB Glendale Heights, IL 60139. Multiple cases are packed into Master Cases to reduce your freight costs. ($8.95 minimum charge for shipping and handling).


Pricing Policy While every effort is made to ensure the accuracy of our product and freight pricing information within this website, we reserve the right to make corrections if an error does occur. In such an instance, you will be contacted by one of our representatives.


In a Hurry? Other methods for quicker shipments are available at an additional cost which is calculated at time of purchase based on products purchased and ship-to zip code.




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